One day while Caterica was driving the Route 51, a 92-year-old man boarded her bus using a walker. When it came to his stop, Caterica asked passengers for their approval and patience to assist the man to his apartment building. After securing the bus, she took the man by the hand and escorted him to his front door. The remaining passengers felt Caterica demonstrated great compassion for the man and gave her a round of applause when she returned to the bus. Wonderful customer service, Caterica!