American’s With Disabilities Act (ADA) Policy

The Milwaukee County Transit System (MCTS) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.

“No entity shall discriminate against an individual with a disability in connection with the provision of transportation service” (§ 37.5(a)).

For more information on the ADA and how MCTS complies with our obligations, please contact MCTS as indicated below:

ADA Comments and Complaints
Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
(414) 343-1700
ADAComments@mcts.org

Reasonable Accommodation

Any person with a disability who would like to request a reasonable accommodation can do so by contacting the ADA Coordinator using the contact information below.  Whenever feasible, requests for modification should be made before MCTS is expected to provide the modified service.  MCTS will make every effort to provide the requested accommodations and, if it cannot, will take any other reasonable actions to ensure that the individual with a disability receives the services sought.  Any person who was denied a reasonable accommodation can file an ADA Complaint by following the process outlined below.
 
ADA Reasonable Accommodation
Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
(414) 343-1700

Making an ADA Complaint

Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of disability may file a complaint with MCTS. Such complaint must be filed with MCTS no later than 180 days after the alleged discrimination. You can file your complaint using this form.

Once completed, you can mail or email the form to MCTS.

ADA Comments and Complaints
1942 North 17th Street
Milwaukee, WI 53205
(414) 343-1700
ADAComments@MCTS.org

For more information on how to file a complaint, click here or contact MCTS.