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My Transit Manager App

NEW "My Transit Manager" App 

In partnership with Transdev, Transit Plus is excited to introduce and easy-to-use, real-time tool to monitor trips. The new "My Transit Manager" app is a complimentary service enhancement provided by Transdev to help improve the rider experience.

"My Transit Manager" is available online, or as a smart phone app that can be downloaded from the App Store or Google Play.

Get the app: 


Download on the Apple App ButtonGet it on Google Play Button

 

Screenshot trio of My Transit Manager App

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KEY CONVENIENCE FEATURES

Receive a reminder notification the night before a scheduled trip
See all upcoming scheduled trips
Monitor trips in real time
Receive notifications when the van is 10 minutes away as well as when it arrives
See where the van is on a map, the vehicle number and driver's name
See where the van is on a map, the vehicle number and driver's name
Family members or caregivers can also set up an account to see the same trip status, and monitor the trip from pick-up to destination
Available in English, Spanish and accessible for people who use screen reader technology

FAQs

 

How do I setup the app?

  • Go to the App Store on Apple devices or Google Play on Android devices, and search for “My Transit Manager”
  • Once downloaded, open the app and click “Register Here”
  • Select “Transit Plus (Milwaukee)” from the list of locations (usually at the top of the list)
  • Enter a valid email address (twice), the client’s first and last name (must be spelled exactly how it is in the Transit Plus scheduling software), and the client's Transit Plus ID #

What do I do if I get an error message?

  • If you get an error message saying your credentials don’t match, make sure your name and client ID are correct and try again.
  • If you still get the message, contact Transit Plus at 414-343-1700.

How can I find my client ID #?

  • It is printed on the front of your Transit Plus card, or call Transit Plus at 414-343-1700.

Should my email display in all caps?

  • The app will force upper case letters; this is normal, as email is not case-sensitive. As long as the email and client’s first and last names are spelled correctly, the app will allow you to register.

How do I get my password?

  • After you register, you will receive an email with your initial password, sent to the email address you provided when registering.
  • Once you’ve logged in, you may change your password under “My Profile”

What features does the app have?

  • My Transit Manager allows you to set up custom notifications (text, push notification directly to your smart phone from the app, email or automated calls) that will alert you with a reminder for trips scheduled the next day, imminent arrival notifications, see the real-time location of the van on a map, and rate your trip.

How do I set up Notifications?

  • To learn how to set up notifications in My Transit Manager, please click here.

How can I get help to set up the app?

  • There are step-by-step instructions as well as a video above. If you need additional assistance, contact Transit Plus at 414-343-1701.

Can parents/guardians set up an account?

  • The parent or guardian follows the same steps to set up the app as the client, but provides their own email address when registering and phone number for alerts.

Can I set up alerts without a smartphone?