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Who We Are

Mission:

MCTS connects our community to jobs, education and life with essential transit services.

Vision:

To be the preferred transportation choice through service excellence and innovation.

Values:

Respect, Integrity, Excellence, Equity, Collaboration, Innovation

The Milwaukee County Transit System (MCTS) is innovating the way people across southeast Wisconsin get to work, school, medical appointments, entertainment and anywhere else they need to go. With a dedicated team of 1,000 drivers, mechanics and administrative staff, MCTS provides nearly 17 million rides each year and generates a massive economic impact for the region.

Known around the world for the award-winning MCTS Excellence program, MCTS is proud to offer outstanding customer service and state-of-the-art features including clean-diesel buses, Real-Time tracking information, WisGo in the Umo app, and WisGo Card. We’re continually working to improve rider experience, connectivity, efficiency and sustainability, and we have some exciting things on the horizon!

Bus Rapid Transit (BRT)

Electric Buses | Reliable Travel Times | Increased Connections

The East-West Bus Rapid Transit (BRT) route called CONNECT 1 gives riders convenient access to employment, education and recreation in downtown Milwaukee, Milwaukee’s Near West Side, Marquette University, Wauwatosa and the Milwaukee Regional Medical Center. With more than 30 stations, BRT features reliable transport every 10 minutes during peak times. BRT is cost-effective, efficient, and is proven to increase transit use with enhanced service frequencies and shorter travel times that will spark millions of dollars in economic development.

Planning is underway to develop a second CONNECT BRT to improve one of the busiest routes in our system, the PurpleLine, along 27th Street. Learn more about this exciting project here. 

Additional Programs

With programs like the U-PASS for college students and the Commuter Value Pass Program for our community’s workforce, MCTS is an essential contributor to the education and economic environment of Milwaukee County. 

Annual Reports, Title VI and ADA Policy

Title VI

Title VI of the Civil Rights Act of 1964
    
"No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

The Milwaukee County Transit System (MCTS) respects civil rights and operates its programs and services without regard to race, color or national origin. MCTS is committed to complying with Title VI requirements in all of its programs and services.

For more information on the Title VI transit obligations, contact MCTS 8:00 a.m. - 4:30 p.m. Monday-Friday as listed below:

MCTS Human Resources Department
1942 North 17th Street
Milwaukee, WI 53205
414-344-4550 or 711 (TRS)
Title6@MCTS.org

Making a Title VI Complaint
Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of race, color or national origin, may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed in writing with MCTS no later than 180 days after the alleged discrimination. You can file your complaint using this form. Once completed, you can print the form and mail to MCTS at the address below. 

For more information on how to file a complaint, click here.

2020 Title VI Program Update

2017 MCTS Title VI Program Update 

 

Política del Título VI

"No se le negará a ninguna persona que resida en Estados Unidos la participación o beneficios, por motivo de su raza, color u origen nacional, ni será discriminada en ningún programa o actividad que reciba asistencia financiera federal".

Milwaukee County Transit System (MCTS) respeta los derechos civiles y opera sus programas y servicios independientemente de la raza, el color u origen nacional.  El MCTS se compromete a cumplir con los requisitos del Título VI en todos sus programas y servicios. Para obtener más información acerca de las obligaciones de tránsito contenidas en el Título VI comuníquese con el MCTS como se indica a continuación.

CÓMO REALIZAR UN RECLAMO CONFORME AL TÍTULO VI

Toda persona que crea que ha sufrido un acto de discriminación al momento de prestársele o de recibir el servicio de transporte público en base a su raza, color u origen nacional puede presentar un reclamo al Milwaukee County Transit System (MCTS).  El reclamo debe presentarse por escrito al MCTS antes de transcurridos 180 días posteriores al supuesto acto de discriminación.  Para obtener más información acerca de cómo presentar un reclamo, comuníquese con el MCTS como se indica a continuación:

MCTS Human Resources Department
1942 North 17th Street
Milwaukee, WI 53205
414-344-4550 or 711 (TRS)
Title6@MCTS.org

Formulario de Queja de MCTS por el Título VI.

Procedimientos de Queja para el Título VI

ADA Policy

American’s With Disabilities Act (ADA) Policy

The Milwaukee County Transit System (MCTS) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.

“No entity shall discriminate against an individual with a disability in connection with the provision of transportation service” (§ 37.5(a)).

For more information on the ADA and how MCTS complies with our obligations, please contact MCTS as indicated below:

ADA Comments and Complaints
Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
(414) 343-1700
ADAComments@mcts.org

 

Reasonable Accommodation

Any person with a disability who would like to request a reasonable accommodation can do so by contacting the ADA Coordinator using the contact information below.  Whenever feasible, requests for modification should be made before MCTS is expected to provide the modified service.  MCTS will make every effort to provide the requested accommodations and, if it cannot, will take any other reasonable actions to ensure that the individual with a disability receives the services sought.  Any person who was denied a reasonable accommodation can file an ADA Complaint by following the process outlined below.
 
ADA Reasonable Accommodation
Milwaukee County Transit System
1942 N 17th St
Milwaukee, WI 53205
(414) 343-1700

 

Making an ADA Complaint

Any person who believes he/she has been subjected to discrimination in the delivery of or access to public transportation services on the basis of disability may file a complaint with Milwaukee County Transit System (MCTS). Such complaint must be filed with MCTS no later than 180 days after the alleged discrimination. You can file your complaint using this form (you may need to download Adobe Acrobat Reader to view) Once completed, you can print the form and mail – or download, fill out and email – to MCTS at the address below.

For more information on how to file a complaint, click here.


For more information on how to file a complaint, contact MCTS as listed below:

ADA Comments and Complaints
1942 North 17th Street
Milwaukee, WI 53205
(414) 343-1700
ADAComments@MCTS.org

MCTS History

Mass transit in Milwaukee has come a long way over the past 160 years. What started as two-man horse carriages has grown into a fleet of 370 clean diesel buses providing tens of millions of rides a year.

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